Privacy & Cookies Policy
Updated Feb 2022
Collection of your information
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, shipping address, email address, and telephone number that you voluntarily give to us when you register with the Site when you choose to participate in various activities related to the Site such as online chat & online ordering. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Data from social networks
User information from social networking sites, Facebook, Instagram, Twitter and LinkedIn, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks. Click for the full data policy available for Facebook and Instagram, Twitter or LinkedIn.
Mobile device data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Data from contests, giveaways and surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Use of your information
Having accurate information about you permits us to provide you with a smooth, efficient, and customised experience. Specifically, we may use information collected about you via the site to:
- Assist law enforcement and respond to subpoena.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your account or order.
- Fulfil and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalised.
- Increase the efficiency and operation of the Site.
- Monitor and analyse usage and trends to improve your experience with the site.
- Notify you of updates to the Site.
- Offer new products, services, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments and refunds.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
- Send you a newsletter.
Disclosure of your information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By law or to protect rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
Third-party service providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law
Other third parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law. For example, social media advertisements and Google advertisements.
For a full list of third parties who can access our websites data and plugins that we use on each of our websites, can be requested from our Data Officer firstname.lastname@example.org
Sale or bankruptcy
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
Security of your information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information but we do our best with benchmarked industry standards to secure your data as much as possible.
Policy for children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.
For your information only - controls for do-not-track features
Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected.
Options regarding your information
You may at any time review or change the information in your account or terminate your account by:
● Logging into your account settings and updating your account
● Contacting us using the contact information provided below
Emails and communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
● Contacting us using the contact information provided below or: use the opt-out email unsubscribe link at the bottom of the email.
What are cookies?
Cookies are files which are downloaded to your device, for example, when you visit a website. They are useful because they allow us and our partners to recognise a user's device and support the continuity of your experience.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and improving your user experience. They can also help to ensure that ads you see online are more relevant to you and your interests.
There are a few different categories of cookies, including:
Strictly necessary cookies
These cookies are set by us or a third party on our behalf, and are essential to enable you to use the basic features of our Services, such as technically delivering content, setting your privacy preferences, logging in, or filling in forms. Without these cookies, services you have asked for e.g. payment, cannot be provided.
Optional cookies may be "first party cookies" or "third party cookies" as explained in the table below.
First party cookies - these are cookies set by us or by a third party on our behalf.
First party functional cookies. These cookies allow the websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features and content.
First party performance cookies
These cookies gather data about how visitors use our Services to enhance the performance of our Services. For example, these cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Services. They help us to know which pages are the most and least popular and see how visitors interact with our Services. If you do not allow these cookies we will not be able to monitor the performance of our Services.
First party targeting cookies
These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns. They remember that you have visited a website and this information may be shared with other organisations such as advertisers like Facebook Ads. These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
Third party cookies
These are cookies that are set by a third party or set by us at the request of a third party.
On your mobile device, your operating system may provide you with options to opt out of interest-based advertising or to otherwise reset your mobile identifier. This is a unique identifier that can be used to identify a mobile device which works in a similar way to a cookie. For example, you may use the "Limit Ad Tracking" setting (on iOS devices) or a setting to "opt out of Interest-Based Ads" (on Android) which allows you to limit the use of information about your use of apps for purposes of serving ads targeted to your interests.
Cookies we use:
- Craft Commerce
- Cookie Consent
First party / third party cookies
- Google Analytics
- Help Scout
If you have questions or comments about this Privacy & Cookies Policy, please contact our Data Officer – email@example.com