Terms & Conditions - Overprinting
Definitions
"The Company" means Rhino Stationery a division of Victor Stationery. Printing supplied by third-party Grosvenor House Papers.
“The Customer” is the company or person who is purchasing goods from the company.
"Carrier" means any person or business contracted by us to carry Goods from us to you, whether all or part of the distance.
"Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.
"Our Website" means the entire computing hardware and software installation that is or supports Our Website/s.
"Goods" means any of the Goods we offer for sale.
These terms and conditions are agreed to by the customer upon placing an order with the company.
Pricing and Acceptance of Order
Pricing is set out at the point of checkout, per order. Files (images) and text must be provided online at the point of purchase as instructed by the website, subsequent charges may be imposed, and you will be advised accordingly.
If the company’s costs increase due to a factor beyond our control, we can increase the price prior to delivery. The customer will be informed prior to delivery. Unless otherwise stated all prices include packaging and delivery fees to one address in the selected country. All prices are exclusive of VAT, other taxes and other levies that are imposed or charged by local and national authorities.
If we are unable to accept an order we will inform the customer in writing. Reasons include but are not limited to: the company may be unable to meet the customer deadline, the company’s ability to purchase raw materials or stock related issues, error in uploaded files.
Proofs and Proofreading
As standard the company will supply the customer with 1 proof copy of their work before printing the full order. If the customer requires further proof copies they could be chargeable. The company will inform the customer of any extra costs due to further proofs before adding the cost to their order.
It is the responsibility of the customer to fully check their proof before approving the full order for print.
If you have requested for the company to make any changes to your work, it is still the responsibility of the customer to fully check a second proof. The company will not be responsible for checking for layout, spelling or grammar errors, even if made by us.
If a customer notices an error in the final order the company will refer back to the proof that was approved by the customer. If the error was in the proof, then the company accepts no responsibility or liability for this. Any reprints will be charged at the full order price.
Unless the customer has paid for a proofreading service the customer will be responsible for checking for any errors in layout, spelling and grammar.
We recommend for orders where the colour is of concern that the customer opts for a printed proof. The company cannot be liable for colour reproduction where the customer has not had a printed proof.
If you are attempting to colour match please request a test page as colours vary from monitor to print. Any test pages or experimental work carried out at your request will be charged at the agreed rate.
Refund Policy
Overprinting products are "made to order", tailored to each customer's requirements, therefore we can only accept returns if the order is faulty or damaged. Faulty or damaged items must be reported within 14 working days of delivery. Please contact us if you have any questions or wish to return an order and we will advise you of the procedure to follow.
Copyright and Content
It is the customer’s responsibility to ensure that they own the intellectual property rights or have been granted the appropriate licence for any content and images contained in their book/product they order from the company.
The customer shall indemnify the company against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the company arising out of, or in connection with, any claim made against us for actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with our printing of your work/order.
At our discretion, we shall not print any material which we consider illegal or libellous, morally offensive or politically extreme and you shall indemnify us against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by us arising out of or in connection with any claim made against us for the printing of any such material.
If the customer requests printing in any other language other than English then you shall ensure that the content complies with content legality, and if requested provide a summary of its content.
VAT
VAT will be charged at the online checkout stage.
Turnaround Times
All turnaround times quoted by the company are estimates only. The company will make every effort to adhere to estimate turnaround times, but these are a guide. The company will not be held liable for refunds or any customer losses due to orders being delivered outside of the estimated turnaround times.
Delivery
Delivery will be made by post or courier depending on the size of the order. The company use Royal Mail, DPD and UPS. The company will at its discretion select which service to use at point of dispatch. Where able the company will make available tracking information to the customer.
The company cannot be held liable for any delays due to a third-party delivery service.
Delivery to one address will be included in the cost of the order. All delivery costs to be paid at the online checkout stage.
Inspection and Acceptance of Orders
The customer shall inspect the order upon delivery. If the order has any defects, damage or shortages the company must be made aware of this within 14 days of delivery. If the customer does not inform the company of any defects, damage or shortage within 14 days the order will be deemed as accepted by the customer.
If the customer identifies any defects, damage or shortage and informs the company within 14 days of delivery the company will investigate. The customer must allow the company access to collect and inspect the goods.
If the defects, damage or shortage is the error of the company we will rectify the issue by either repair, reprint or refund. Any reprints will be subject to our current turnaround times and cannot be expedited. The company will only be liable for the price of the order as set out in our liability.
Upon investigation the company will not be liable or under further obligation in relation to defects, damages or shortages that:
-you have failed to inform the company within 14 days as set out above
-are within the company’s accepted tolerances set out in the clause below.
-arise when the order is in the hands of a third-party courier
-arise from general wear and tear of the goods
-arise due to mistreatment or alterations of the goods by the customer
-the customer chooses to make further use of the goods after giving notice of the error to the company
-rise due to the customer not following the company’s advice on suitable storage of good
Our Liability
The company will be liable for the purchase price of products that result from our error. In no circumstances will the company be liable for any of the following (even if such losses result from the company’s error):
-loss of income or revenue
-loss of business
-loss of profits
-loss of anticipated saving
-waste of management or office time.
Accepted Manufacturing Tolerances and Differentiations Clause
Within the manufacturing process the company has certain tolerances. Upon accepting these Terms and Conditions the customer accepts that a product will not be classed as defective if any errors fall within these tolerances.
1. Colour variation *please note we currently only print in greyscale but the below still applies* During the manufacturing process the company uses various printing machines, paper stocks and ink types.
Slight colour variation from proof to final print is deemed acceptable by the company, by agreeing to these Terms and Conditions the customer agrees to this. If the customer finds a job to be defective due to colour variation this will be investigated by the company. Slight colour variations will be seen as acceptable and the company will not be liable to reprint or refund the order.
If the customer places a reorder of a previous order the company cannot guarantee the colour will reproduce as it did on the first order. From time to time the company will upgrade machinery and raw materials, this will result in colour variations.
2. Product size and margins – The company and customer accept a tolerance in the manufacturing process. This means that the finished product may vary from the artwork in size and artwork placement depending on which book is being overprinted.
3. Solid or block colours – The company will make every effort to reproduce solid colours as they appear on screen. However, the company will class slight streaking to be acceptable and the job will not be classed as defective.
Where possible the company will inform the customer of any foreseen problems.
The customer will not store books or boxes of books on a concrete or similar floor, against external walls as this will expose them to moisture or condensation. A dry, clean environment is recommended.
Changes, Cancellation and Refunds
Cancellation – The customer has the right to cancel their order at any time up until printing has started. As the products sold by the company are made to order the company will deduct the cost of any work carried out/produced before issuing any refunds. Work carried out includes but is not limited to design, production costs and delivery fees.
Any refunds due (at our discretion) will be paid within 28 days of the date that we receive your returned products or cancellation.
Changes - If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.
Refunds - For refunds post product despatch, the customer will be required to return any products for the company to undertake an investigation, on receipt of which the company will conduct an investigation and inform the customer if we deem the product to be defective. In the event that the investigation finds an error on the part of the company we will make the refund. The refund will be made using the same method of payment that was used to purchase the products. Any refunds due (at our discretion) will be paid within 28 days of the date that we receive your returned products or cancellation. In the event that the investigation finds the products not to be deemed defective the company will return them to the customer.
Payments
All payments are due in full before the company begins work on an order.
Miscellaneous
When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
In order to protect our brand and reputation RHINO Stationery, as a division of Victor Stationery, reserves the right to refuse service if we consider ourselves to be unable to fulfil an order or request to a standard deemed acceptable by us as a print provider.
This agreement shall be governed by and construed in accordance with the law of England.
Data protection/personal/financial
We are extremely committed in the protection of your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
We are constantly vigilant for credit card or other fraud. We report all charge backs to a credit reference agency. If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
We do not disclose your information to third parties apart from our third-party supplied Grosvenor House Papers. All personal information provided to us is used solely for the purpose of providing a product or service.
Your personal information is used to identify or contact an individual person. The information we collect allows us to communicate your order, update you on our products and provide assistance via email.
Identification and contact information, such as your name and contact details. These details are collected:
1.1 to provide you with the services which you request;
1.2 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
1.3 Financial information. This may include credit and debit card details provided to us online. They are not stored once the payment has been authorised. Our calls are recorded, however, financial or card details provided to us over the telephone are not recorded. All confidential and financial information is disposed of in a secure way.
1.4 to maintain our accounts and affiliate records;
Updating information
You may review or update the personally identifiable information that we hold about you. Please contact our dataofficer@vsy.biz
Information protection
We use Secure Socket Layer (SSL) encryption on web pages where personal information is collected. This protects the confidential information provided by you when using internet transmission. You will be asked to provide your personal information to obtain a unique password allowing you to use our online service or to purchase online products.
Cookies
Our website and online services may use cookies. These cookies help to improve our website by giving us insight into how the site is being used. Specifically, we use Google Analytics to help us analyse trends in our pages. This allows us to deliver a useful and enjoyable experience to our users. This allows us to understand online behaviour and which elements of our website have been visited. By using our site you agree, accept and allow us to set and use cookies.
This confidentiality policy has been compiled so as to comply with current UK legislation, so far as we are aware. If you have any questions regarding the confidentiality policy, please contact us:
You can contact us by emailing our dataofficer@vsy.biz
Thank you
